Booking & confirmation
All booking requests are handled through WhatsApp. Send us a message with your preferred trek, dates and group size and we will check availability. To confirm your reservation, a deposit may be required. Payment details and instructions are provided individually through WhatsApp once your dates are confirmed.
Payments
We accept payment methods that are convenient for international travellers. The remaining balance is typically due before the trek departs. Full payment details, including accepted methods, are shared with you directly during the booking process.
Cancellations & refunds
We understand travel plans change. Please contact us as early as possible if you need to cancel or reschedule your trek.
- Refunds may be available depending on the timing and circumstances of your cancellation.
- If Mount Rinjani National Park closes the trail due to weather, volcanic activity or safety concerns, we will offer you a full reschedule or a refund where possible.
- Weather-related cancellations initiated by us for safety reasons may qualify for rescheduling or a partial refund based on costs already incurred.
Participant requirements
Age. Participants must be at least 18 years old, or accompanied by a parent or legal guardian. The guardian is responsible for the safety and behaviour of the minor throughout the trek.
Health & fitness. Mount Rinjani trekking involves physical exertion at high altitude. We may conduct a basic health screening before the trek begins. You are responsible for providing accurate information about your health, fitness level and any medical conditions. If you have concerns, please discuss them with us before booking.
Risk & safety
Trekking Mount Rinjani involves inherent outdoor risks including steep terrain, loose volcanic scree, changing weather and high altitude. By joining a trek, you acknowledge and accept these risks. Our guides are trained in first aid and emergency procedures, and every trek carries safety equipment.
Itinerary changes
We reserve the right to modify the itinerary for safety reasons, weather conditions, volcanic activity or national park regulations. Any significant change will be communicated to you as soon as possible. Our priority is always the safety and wellbeing of our guests and team.
Limitation of liability
MR Rinjani Trekking acts as a local guide service and takes every reasonable precaution to ensure your safety. However, we are not liable for personal injury, loss or damage caused by circumstances beyond our reasonable control, including but not limited to force majeure, natural disasters, or your own failure to follow guide instructions.
Governing law
These terms are governed by the laws of the Republic of Indonesia. Any disputes will be resolved amicably through direct communication.
Changes to these terms
We may update these terms from time to time. The latest version will always be available on this page. By booking a trek with us, you agree to the terms in effect at the time of your booking.