Introduction
MR Rinjani Trekking respects your privacy. This policy explains how we collect and use the limited personal information you share with us when booking a Mount Rinjani trek or browsing our website. We keep things simple, transparent and secure.
Information we collect
WhatsApp communication. When you message us through WhatsApp to ask about or book a trek, we receive your phone number and the details you choose to share — such as your name, travel dates, group size and any health information you disclose.
Booking inquiries. If you send a booking request by email or through a form, we collect the information you provide so we can plan your trek and arrange transport.
Website usage. Our hosting provider may collect basic technical data such as your IP address, browser type and the pages you visit. This helps us keep the website running smoothly.
How we use your information
We use your information only to:
- Reply to your inquiries and confirm your booking
- Plan your trek, arrange transport and prepare permits
- Keep you informed about weather or safety updates
- Improve our website and services
Data protection
We store your information securely and access it only when preparing your trek. We do not sell, rent or share your personal details with third parties for marketing purposes. We only share the minimum necessary information with Mount Rinjani National Park for permit registration, as required by law.
Third-party services
In the future we may add features such as embedded maps, booking forms or analytics tools to improve your experience. Any third-party service we integrate will be reputable and bound by its own privacy policy. We will update this page if our data practices change.
Your rights
You can ask us what information we hold about you, request corrections, or ask us to delete your data at any time. Simply send us a message on WhatsApp or email and we will respond promptly.
Contact us
If you have any questions about this privacy policy or how we handle your data, please reach out through WhatsApp or email. We are based in Sembalun and Senaru, Lombok, Indonesia.